Position title
Customer Service Representative
Description

We are seeking a highly motivated and skilled customer service representative to join our team at DAR BPO. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. The successful candidate will also be responsible for maintaining accurate records, providing timely responses, and meeting performance metrics.

Skills
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong customer service orientation and ability to build rapport with customers
  • Attention to detail and accuracy in data entry and record keeping
  • Ability to work independently and as part of a team
  • Familiarity with customer service software and tools
  • Flexibility and adaptability to changes in workflow and procedures
Qualifications
  • Proven work experience as a customer service representative
  • Ability to handle a high volume of customer inquiries
  • Strong knowledge of customer service principles and practices
  • Familiarity with CRM systems and practices
  • Experience in a call center or BPO environment is preferred
Education
  • High school diploma or equivalent required
  • Associates or Bachelor’s degree in a related field preferred but not required
Number of Positions Available

10

Employment Type
Full-time
Beginning of employment
Immediate
Industry
Information Technology
Job Location
DAR BPO, Citi Housing Jhelum, Punjab, Pakistan
Working Hours
8:00 pm to 5:00 am PKT Monday to Saturday
Base Salary
(PKR)45,000-(PKR)75,000 Per month
Date posted
April 20, 2023
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